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Vexa

Help

Help center

Browse answers by topic, read the most common questions, or open a ticket. Every request gets a reply from the team within one working day.

Topics

Browse by area

The most common things to set up, tune, and understand, grouped by where they live in the product.

Getting started

Create your account, connect your first agent via SIP, WebRTC or API, and run your first simulated call suite in under a minute.

Connecting an agent

Supported connection methods, authentication, latency considerations, and how to point Vexa at staging versus production.

Scenarios and voices

Browse the built-in voice and scenario library, build custom suites from your own call patterns, and add accents and languages on Pro and Scale.

Scoring and WER

How Vexa scores task success, tone, latency, and barge-in on a per-turn basis, and how word error rate is estimated across providers.

Regressions and CI

Configure Vexa to rerun suites on every deploy, compare scores to the last release, and gate your CI pipeline on the result.

Billing and plans

View your current plan, update payment details, understand what is included on each tier, and manage your team's seats.

The full documentation is at vexavoice.tech/docs. System status and incident history are at vexavoice.tech/status.

FAQ

Frequently asked

The questions we get most often, across setup, scoring, billing, and the product.

More answers, including technical references, are in the documentation. For questions about the AI itself, see How the AI works.

Support

Open a ticket

Cannot find what you are looking for? Tell us what is happening and a member of the team will reply within one working day. You can also reach us directly at support@vexavoice.tech.

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Every voice, tested.

Connect one agent and run your first suite of simulated calls in under a minute. No card required.

Run a test suiteSee the docs